Charter customers in St. Louis are frustrated and at a loss in understanding how a local Charter office could keep giving out bad information for almost a year . Seems that Charters automated customer service system kept instructing customers who wanted to pay their bills to go to their prior location. Customers who weren't aware of Charters move and followed the directions given by the automated service system about where to pay their bills were in for a surprise when they arrived at their given destination.The only business they found was a credit union. Evidently Charter had moved several miles down the road about a year prior and in the process neglected to change their automated message system to reflect this move..
First City Credit Union has occupied Charters old office for about a year and their employees have had to deal with angry and frustrated Charter customers who show up and are expecting to be able to pay their bill.
Personally, I think Charter should compensate their customers for their inconvenience. They should also give some sort of monetary compensation to the employees at the First City Credit Union. The credit union employees (who are not on the Charter payroll) had to take time out of their busy workday to explain Charters screw-up. They were doing the work that Charter's employees are paid to do.
Charters inability to perform a simple task such as changing a recorded message speaks volumes about the kind of customer service you can expect to constantly receive.
