Charter

Charter customers in St. Louis are frustrated and at a loss in understanding how a local  Charter office could keep giving out bad information for almost a year . Seems that Charters automated  customer service system  kept instructing customers who wanted to pay their bills to go to their prior location.  Customers who weren't aware of Charters move and  followed the  directions given by the automated service system about where to pay their bills  were in for a surprise when they arrived at their given destination.The only business they found was a credit union. Evidently Charter had moved several miles down the road about a year prior and in the process neglected to change their automated message system to reflect this move.. 

First City Credit Union has occupied Charters old office for about a year and their employees have had to deal with angry and frustrated Charter customers who show up and are expecting to be able to pay their  bill.

Personally, I think Charter should compensate  their customers  for their inconvenience. They should also give some sort of monetary compensation  to the employees at the First City Credit Union. The credit union employees (who are not on the Charter payroll) had to take time out of their busy workday to explain Charters screw-up. They were doing the work that Charter's employees are paid to do.

 Charters inability to  perform a simple task such as changing a recorded message speaks volumes about the kind of customer service you can expect to constantly receive.

Charter Communication has seen fit to raise the rates for the services they provide their customers in Clarksville, www.expertsatellite.com/direct-tv-satellite-dish-tennesseeTennesse. The rate increases will vary depending on the specific programming which a customer subscribes to. According to an article in the Leaf-Chronicle , Mr. Nick Pavlis Tennessee's Director of Government Relations for Charter said the rate increase was brought about because of various system upgrades implemented by the local provider of bundled services. These bundles usually consist of cable(digital),phone and internet service.

The Leaf-Chronicle, much to their credit was able to obtain a  copy of a Charter subscribers letter of notice which showed an increase of $9.00 for those customers who have the highest level of services. Their price will increase from $72.99 - $83.99. While I'm not a math genius that increase translates into roughly a 12% increase. Seems pretty steep to me. Are the services Charter provides worth it?

Big Ten Network which had signed carriage rights with many of the leading Satellite and Cable TV providers are still eager to sign with Charter Communications and other providers. Because of this charter and many other cable subscribers missed Most Minnesota Gophers football and basketball games, as Big Ten Network, which owns the broadcast rights. Big Ten Network has carriage agreements with Satellite TV, Dish Network and AT&T's U-Verse cable service, and additional agreements with nearly 200 other cable operators throughout the eight Big Ten states. So, most of the Charter subscribers wants Charter to sign the deal with Big Ten so that they wont miss future games.

Charter Communications has announced that they will be giving a rebate of $50 to those customers whose e-mail were deleted. Isn't nice that Charter could so readily place a monetary value on those e-mails. Did they even bother to ask the customer what they felt a fair compensation would be.  While the e-mails are of no value to charter that might not be the case with their customers. If it were me personally, I would expect at the least 3 free months of cable service or barring that a $1.00 per deleted E-mail.

With the pay out to e-mail customers totaling almost 3/4 of a million ($700,000.00) you have got to wonder how Charter is going to make up the loss. Perhaps another price increase in the foreseeable future is the answer.