DIRECTV vs. Charter cable tv

Where do I begin about the number of complaints my husband and I have about charter.... Customer service: Like previous submissions have also noticed, I cannot understand a word they are saying, and the little I do understand does not make any sense. For example, last night I called to ask why my bill jumped from $65 a Month to $104.00. I wanted a breakdown of the charges, After being put on hold for 15 min!! the customer service rep came back and could not explain the jump in price, at which time she asked if she could put me on hold again...frustrated I hung up, called back and guess what, another rep i could not understand. Tired of all the Billing issues I have had with them in the past, I was transfered to an American Rep who was EXTREMELEY RUDE! I am so glad to finally get rid of this pain that we have had for 4 years!! DIRECT TV HERE I COME!!!

well, lets see.........tobegin with.....I have had charter for about 1!/2 years so far.......gosh......all of a sudden I have this huge bill......guess what.........that Package deal had expired.......and noone for warned me about it........now I picked up the phone, an got a song and dance about everything being extra now........told them i was on a limited income.......they didn't care at all......so we disconntinued a few things to bring the bill down...but not by much.....so here i am........checking out your web page........getting ready to make the switch................GOOD BYE CHARTER!!!

Horrid service, unkept appointments by charter techs (when he finally did show up with his friend he talked non stop to his girlfriend on his cell phone, meanwhile tearing up your carpet), misrepresentation of "Free Installation", horrible accounting of your account by billing, and when you call after being put on hold forever you will not be able to understand a word the representative says, and anything you do understand will be something completely different than the last operator told you! They will give you a lousy telephone number that must have been the numbers of people that had horrible credit, you will have non stop people/ biller collectors calling you for the previous owner of that phone number, their internet service sucks. Charter will not back up what their last representative said/promised or even acknowledge that you called previously. Be very very scared!Dont do it..

I have Charter,in Roanoke Rapids,NC. It is a franchise of Charter, it is the WORST ever cable product I have ever sufferd with. Gary is totally not happy here.
Problems include but not exclusive to: loss of signal and or sound, distortion, loss of sound and/or picture, partial cable pick up added to cable (or whatever sattelite they may use), poor (CC)captions usually out of synch and/or mis-spelled and characters consistantly missing.
I am not looking for `cheaper` as defines Charter equipment-CHEAP CHEAP CHEAPER,fix it with a band aid. I gotta go for less costs, where applicable,and quality, I am contacting DIRECTV today.

I just read an article about Charter accidentally deleting 14,000 e-mails in web based accounts.The e-mails that were in saved folders and in-boxes are said to be lost forever. The problem according to Charter occurred during maintenance over the past couple days. The company has said it is now taking steps to prevent such an occurrence from happening again. That's little consolation to those customers whose accounts were affected.

To all you Charter subscribers here's what you should be asking yourself. Why didn't Charter have controls in place right from the beginning of their foray into the networking business to prevent such an occurrence from ever happening? Doesn't Charter have a responsibility to it's customers to provide them with a quality service for which them are paying a tidy sum.

Personally for me I have my doubts about a company that doesn't have the foresight to have safeguards in place to prevent a problem like this from happening in the first place.

well, where should I begin? a quandry since I have had numerous issues w/charter.
unfortunately for a longtime they were the only provider in the area.have cable internet and cable hd tv.
approx. 2 1/2 years ..yep thats years, I called to upgrade to the 3mg. internet service. ok, they charged me for that but guess what ..signal stayed @ 1.5 mg. ..had it not been for my son checking the speed test I guess I would still be paying for 3 getting half that . well,called cust. serv. to ask for a supr. to locate my acct. ,due an audit and issue a credit for the overcharges ongoing for over 2 years . I have 3mg. now when its 2a.m but otherwise pitiful.
they informed me when I called for upgraded hd serv. that I would get a free dvr before Christmas. just got it last week.
I'm going elsewhere probably dish . heard bad reception when rain comes but hell thats no worse than now for no apparent reason just goes out a while .

I currently have charter and I am having problems with the box, a service rep came out and told me we would have to run teh signal through our VCR to get the channels and I would not be able to record other channels while watching a differant channel, I called again to day and they wanted me to pay 75$ for them to bring me a new box out or I could drive a 185 miles to pick up a new one myself, they couldn't even locate the desler 15 miles from my home where I pay my bills

GOOD BY CHARTER